FAQs

You will not be charged if your trial expires and if you have not bought a licence. But you will lose access to any content and/or data that was created during the trial period.

At the end of the trial period, StageDB will send you an invoice for the applications used during the trial period if you wish to buy such licenses.

To retain access to your account’s content and/or data, you must purchase a licence before the free trial period expires.

If you don’t want to purchase a StageDB licence, just reply to the email that you are not interested in the product and you need to cancel your account.

IMPORTANT: Please read the information in the FAQ: “How do I cancel my account?” to learn how to cancel your account. The FAQ can be found in the “General Questions” section or can be accessed via the”Cancellation” tag below.

Click on the related tags below for more information.

We currently accept all major credit cards.

Click on the related tags below for more information.

You must cancel your subscription before renewal if you don’t want to be charged. We’ll send you an email reminder 15 days before your annual or monthly subscription renews.

To get a refund for an annual subscription, a request must be made up to 5 days from the date of billing by contacting us at support@stagedb.com.

Note: Monthly subscriptions are ineligible for refunds, except in cases of double billing or other clerical errors.

Click on the related tags below for more information.

To check on the status of your refund, please contact us at support@stagedb.com.

Click on the related tag below for more information.

If you are a “Manager” then you can add or change your payment method by clicking on the “Add a payment method” button or the “Edit” button on the top of the billing page, and enter your payment details into the “New Card” or “Existing Cards” field and click “Update Billing” to save.

To remove a current payment method, click on the “Remove Card” checkbox and press the “Update Billing” button to remove any saved payment cards.

Note that only “Managers” can update the payment method.

Click on the related tags below for more information.

If you are a “Manager” then click on the “Edit” button on the billing page, make your changes to the relevant fields and click the “Update Billing” button to save your changes.

Note that only “Managers” can update billing details.

Click on the related tags below for more information.

If you are a manager, click on the “Billing” button on the top right of the “Company Information” page and you will be taken to your billing details.

Click on the related tags below for more information.

You can buy a licence by signing up for a free trial and providing your payment information to extend your subscription, or access the billing page of your account and select and purchase a licence from the “New Licence” section. Click on the “Update Billing” button to save your changes.

Click on the related tags below for more information.