FAQs

You should use StageDB because it is a tool designed to manage, store, compile and share stage machinery and control system documentation with a multi-language output platform. See our module and fee pages for more information.

You can try StageDB for free, but plans range from €50 for an individual plan and €25 a month/per user for a business plan.

StageDB is a scalable application and you can tailor the cost of the licences depending on your needs by adding/removing modules. Click here or see the fees page for more information.

If you’re a “Manager” or the person who initially created the account then the account is maintained through your user profile and the company information page.

In your profile, you can manage your contact information, email notifications, password, etc. For the company associated with the account, you can edit the company’s information, add users, set permissions, edit billing, etc. from the company information page.

If you’re an “Additional User”, you can manage your account via the settings in your user profile, but you will not be able to edit any of information on the company information page unless a “Manager” gives your account certain permissions.

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We currently accept all major credit cards.

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If you are a “Manager” then you can add or change your payment method by clicking on the “Add a payment method” button or the “Edit” button on the top of the billing page, and enter your payment details into the “New Card” or “Existing Cards” field and click “Update Billing” to save.

To remove a current payment method, click on the “Remove Card” checkbox and press the “Update Billing” button to remove any saved payment cards.

Note that only “Managers” can update the payment method.

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If you are a “Manager” then click on the “Edit” button on the billing page, make your changes to the relevant fields and click the “Update Billing” button to save your changes.

Note that only “Managers” can update billing details.

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If you are a manager, click on the “Billing” button on the top right of the “Company Information” page and you will be taken to your billing details.

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You can buy a licence by signing up for a free trial and providing your payment information to extend your subscription, or access the billing page of your account and select and purchase a licence from the “New Licence” section. Click on the “Update Billing” button to save your changes.

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Please contact us at support@stagedb.com or use the StageDB Sidebar’s “Support” button to get in touch.

Click on the following FAQ link(s) for related information:

Change payment method – (click here)

Update billing details – (click here)

You can’t edit the currency on your account because it’s linked to the location your account is registered with and can’t be changed unless you contact the StageDB Support Team. Manually updating the currency will either result in a billing error or won’t allow the change to occur.

Contact us via email at support@stagedb.com or the sidebar’s “Support” button and we’ll get it sorted.

Click on the following FAQ link(s) for related information:

Change payment method – (click here)

Update billing details – (click here)

StageDB offers individual and business plans to accommodate your needs. Individual plans give your account access to a maximum of 1 user and business plans allow for a minimum of 3 users and up. Click here or visit the StageDB Fees page for more information about our plans.

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If you are “Manager” or an “Additional User” with managerial rights, you can make changes to the account or plan by adjusting the settings in the billing and company information pages.

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ORA Basic and ORA Pro are two different tiers that are available for the ORA module and can be added to your individual or business plan.

ORA Basic allows you to create DRAFT matrices, allocate hazards and hazardous situations, estimate hazards, compile/print a risk analysis, add risk reduction measures, allocate documents and references, and compile/print a DRAFT risk assessment.

ORA Pro gives you all of the options of ORA Basic, but also allows you to approve your matrices, risk reductions and validate the risk assessments. However, risk assessment training and the passing of the ORA Tool Exam will be required to use ORA Pro.

Visit the StageDB fees page or access the link for more information and pricing details.

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