FAQs

Cancelling is simple. Just click the “Cancel my account” button in your profile and follow the onscreen instructions.

You can access your user profile by clicking here or visiting the user profile page by signing in to StageDB, clicking on the arrow next to your user name and selecting “Profile” which will redirect you to your user profile. The “Cancel my account” button is on the bottom of the page.

Note that you must be signed in to StageDB first before you can access the page.

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You can cancel at any time. If you have managerial permissions, go to the billing page and deselect the StageDB module you want to cancel. Cancellation will be effective the same day, but you will still have access to paid features for the period that you’ve already paid for.

If you’d like to cancel, but don’t have managerial permissions, then please speak with the “Manager” of the StageDB company account that you are an “Additional User” for.

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If you cancel your account, you will no longer have access to your account and your data will be deleted after six months.

You don’t have to do anything but let the trial expire, and you won’t be charged.

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You will not be charged if your trial expires and if you have not bought a licence. But you will lose access to any content and/or data that was created during the trial period.

At the end of the trial period, StageDB will send you an invoice for the applications used during the trial period if you wish to buy such licenses.

To retain access to your account’s content and/or data, you must purchase a licence before the free trial period expires.

If you don’t want to purchase a StageDB licence, just reply to the email that you are not interested in the product and you need to cancel your account.

IMPORTANT: Please read the information in the FAQ: “How do I cancel my account?” to learn how to cancel your account. The FAQ can be found in the “General Questions” section or can be accessed via the”Cancellation” tag below.

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If you cancel your licence subscription, you will still have access to the features you paid for and any time period that is remaining. Once the period is over, your access to the account and those features will expire.

If the subscription expires, but you do not close your account then your content and data will be stored for six months and may be deleted after that time period.

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You account may be terminated if you violate any clause in the StageDB Service Agreement and/or any applicable laws, regulations while using our services.

The following examples of such a violation can include:
Not meeting any applicable payment obligations
Not promptly notifying us of any information changes regarding your payment and registration information that is not accurate, current and complete
Not complying with the StageDB Service Agreement
Using or allowing an unauthorised third party to use your account and content/data, and/or our services that violates any applicable laws, regulations or the StageDB Service Agreement
Reproducing, modifying, copying, deconstructing, selling, trading or reselling any StageDB services
Making any StageDB services available on any file-sharing or application hosting services and/or sites
Uploading content to StageDB that violates the StageDB Service agreement and/or that is illegal

Note: Click here to read the StageDB Service Agreement or visit the Service Agreement page for more information.

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StageDB will immediately suspend any access to your account and any StageDB services if your account is terminated.

If your account is terminated because of lack of payment, then your account may be deactivated and your data/contents will be kept for 90 days and after such period, your account may be closed or deleted if payment for the amount owed is not provided.

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Please contact us at support@stagedb.com to enquire about your account.

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