FAQs
Free Trial
When you sign up for a free trial, you receive access to the core StageDB application and/or to one or more of the modules (depending on the trial you signed up for) that is for a limited period of time. Once the trial period expires, you will lose access to these services unless you buy a licence before the trial ends.
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You will not be charged if your trial expires and if you have not bought a licence. But you will lose access to any content and/or data that was created during the trial period.
At the end of the trial period, StageDB will send you an invoice for the applications used during the trial period if you wish to buy such licenses.
To retain access to your account’s content and/or data, you must purchase a licence before the free trial period expires.
If you don’t want to purchase a StageDB licence, just reply to the email that you are not interested in the product and you need to cancel your account.
IMPORTANT: Please read the information in the FAQ: “How do I cancel my account?” to learn how to cancel your account. The FAQ can be found in the “General Questions” section or can be accessed via the”Cancellation” tag below.
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Billing
A licence gives you permission to use StageDB’s services and features for a certain period of time. Our licences can be bought on a monthly or yearly subscription.
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You will need to buy a licence to access StageDB’s services and features past the free trial period.
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If you are a manager, click on the “Billing” button on the top right of the “Company Information” page and you will be taken to your billing details.
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You can buy a licence by signing up for a free trial and providing your payment information to extend your subscription, or access the billing page of your account and select and purchase a licence from the “New Licence” section. Click on the “Update Billing” button to save your changes.
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Please contact us at support@stagedb.com or use the StageDB Sidebar’s “Support” button to get in touch.
Click on the following FAQ link(s) for related information:
Change payment method – (click here)
Update billing details – (click here)
You can’t edit the currency on your account because it’s linked to the location your account is registered with and can’t be changed unless you contact the StageDB Support Team. Manually updating the currency will either result in a billing error or won’t allow the change to occur.
Contact us via email at support@stagedb.com or the sidebar’s “Support” button and we’ll get it sorted.
Click on the following FAQ link(s) for related information:
Change payment method – (click here)
Update billing details – (click here)
StageDB Plans
StageDB offers individual and business plans to accommodate your needs. Individual plans give your account access to a maximum of 1 user and business plans allow for a minimum of 3 users and up. Click here or visit the StageDB Fees page for more information about our plans.
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Yes. You can add additional accounts to your company profile, but only if you’ve signed up for the business plan. Business plans allow for you to share the account with 3 users by default. If required, additional users can be added to your business plan.
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ORA Basic and ORA Pro are two different tiers that are available for the ORA module and can be added to your individual or business plan.
ORA Basic allows you to create DRAFT matrices, allocate hazards and hazardous situations, estimate hazards, compile/print a risk analysis, add risk reduction measures, allocate documents and references, and compile/print a DRAFT risk assessment.
ORA Pro gives you all of the options of ORA Basic, but also allows you to approve your matrices, risk reductions and validate the risk assessments. However, risk assessment training and the passing of the ORA Tool Exam will be required to use ORA Pro.
Visit the StageDB fees page or access the link for more information and pricing details.
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Modules and Services
The modules are additional units of the StageDB app that can add specific services and functionality to your account that do not come with the core individual and business plans.
Online Risk Assessment, Equipment Database, etc. are “modules”.
Each module gives you access to different features and can be added on to your StageDB account for an additional fee that will be on top of your plan fee.
Please click here or visit the StageDB Fees page for more information and pricing details about our modules.
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