FAQs

Signing up is easy! Click on the “StageDB Free Trial” button on the StageDB Homepage or click here to sign up. Then enter your information in the relevant fields, hit the “Register” button and you’re in.

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To sign in to your StageDB account, visit the StageDB sign in page or click here. Enter your email address and password into the email and password fields and click on the “Sign In” button to log in.

Note: If an invalid email address or password are entered, you will be taken back to the sign in page and an error message stating “Invalid email address or password” will appear in a blue box at the top of the page. To sign in, re-enter your information.

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To accept a user invitation for an “Additional User” account, the “Manager” of the company account must first send you invitation instructions via email.

In the invitation email, click on the “Accept Invitation” link and you will be redirected to a separate page to create your account.

Fill in your information in the appropriate fields to set up your user profile and create your password.

User Profile – You should be able to see the company name and your email address. Just make sure to enter your given name and surname into the proper fields.

Password Setup – You can enter your new password and type it again in the password confirmation field to confirm it.

Language – You can select the language of your choice by making your selection from the dropdown menu. The choices are English, Italian, French, Spanish and Dutch. Please note you can change the language at any time via the “Edit Profile” page. Select the language from the dropdown menu and click on the “Save” button.

Password and Account Confirmation – After you’ve filled out all of the information, read the Terms and Conditions and Privacy Policy, and check the box to agree.

Make sure to enter a password in the “Password” field and that it is a minimum of 8 characters. We suggest using a strong password combined with upper and lowercase letters, symbols and numbers.

When finished, click on the “Set my password” button to set your password and register your account.

If a new user did not receive confirmation instructions to confirm their account, you can resend them by clicking here or visiting the StageDB sign in page and accessing the “Didn’t receive confirmation instructions?” link.

Once you’ve clicked on the link, enter the email address of the new account into the email field and click on the “Resend confirmation instructions” button. The user should receive an email asking them to confirm.

Note that you cannot resend confirmation instructions to a user that has already confirmed their account with StageDB. An error message stating “1 error prohibited this user from being saved: Email already confirmed” will appear on the page in a red box after clicking the “Resend confirmation instructions” button.

If you’re unable to sign in to your account and it becomes locked, click here or click on the “Didn’t receive unlock instructions” link on the sign in page to send yourself instructions in order to unlock your StageDB account. You will be taken to a separate page to enter the email address of the locked account.

If you’re a “Manager” or the person who initially created the account then the account is maintained through your user profile and the company information page.

In your profile, you can manage your contact information, email notifications, password, etc. For the company associated with the account, you can edit the company’s information, add users, set permissions, edit billing, etc. from the company information page.

If you’re an “Additional User”, you can manage your account via the settings in your user profile, but you will not be able to edit any of information on the company information page unless a “Manager” gives your account certain permissions.

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If you’ve forgotten your password, it can be reset by clicking here or accessing the “Forgot your password?” link via the sign in page. Enter your account’s email address into the relevant field and click on the “Send me reset password instructions” button. Then follow the instructions in the reset password email.

To just change your password, go to your user profile page and enter a new password into the field and re-enter it into the password confirmation box. Next enter your current password into the current password field and click save. Note that your password can also be changed by following the reset instructions above.