FAQs

If you cancel your account, you will no longer have access to your account and your data will be deleted after six months.

If you’re a “Manager” or the person who initially created the account then the account is maintained through your user profile and the company information page.

In your profile, you can manage your contact information, email notifications, password, etc. For the company associated with the account, you can edit the company’s information, add users, set permissions, edit billing, etc. from the company information page.

If you’re an “Additional User”, you can manage your account via the settings in your user profile, but you will not be able to edit any of information on the company information page unless a “Manager” gives your account certain permissions.

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Go to your user profile and update your email address in the email address field. Once this is done, type your password into the current password box to confirm your changes and click “Save”.

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You can edit you contact details via your user profile. Once you’re finished enter your password into the current password box and click “Save”.

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If you are “Manager” or an “Additional User” with managerial rights, you can make changes to the account or plan by adjusting the settings in the billing and company information pages.

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You can only add or remove users if you are a “Manager” or have been given those managerial permissions by a “Manager”.

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If you cancel before your subscription ends, you will still have access to the features and services for the time period that you have already paid for. For example, if you have an annual subscription and cancel in the tenth month, you will have two months worth of access left before the subscription ends. Once the subscription expires, you will no longer have access to those features and services.

Note: If your subscription expires but you do not cancel your account, your content/data will be stored for six months. After this period ends then your content/data will be deleted.

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For any enquiries or support regarding your account and/or our services, please contact us at support@stagedb.com.